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Terms of Service

Terms of Service


Last updated: March 13, 2026


These Terms of Service ("Terms") govern your access to and use of the Swish platform and associated services (collectively, the "Service") provided by Swish ("Swish", "we", "us", or "our").

By accessing or using the Service, you ("Customer", "you") agree to be bound by these Terms. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.


1. The Service

Swish is an AI-powered B2B customer engagement platform that helps businesses create personalized, multi-channel engagement strategies. Features include user analytics, CRM integrations (Stripe, Attio, PostHog), AI-generated engagement tactics, and campaign management across channels such as email, Intercom, Customer.io, WhatsApp, LinkedIn, and Slack.


2. Accounts

  • You must provide accurate registration information and keep it up to date.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
  • You must notify us immediately of any unauthorized account access at security@swish.is.
  • You may not share account credentials or permit third parties to access the Service under your account.


3. Acceptable Use

You agree not to:

  • Use the Service to send unsolicited commercial communications (spam) or violate any anti-spam laws (including CAN-SPAM, GDPR, and CASL).
  • Process or transmit data you do not have the right to use.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service.
  • Use the Service to build a competing product.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use the Service for any unlawful purpose or in violation of applicable laws or regulations.


4. Customer Data

"Customer Data" means all data you submit to or generate through the Service, including End User data synced from PostHog, Stripe, and Attio.

  • You retain all rights to your Customer Data.
  • You grant us a limited license to process Customer Data solely to provide and improve the Service.
  • You are responsible for ensuring you have all necessary rights and consents to provide Customer Data to us and to send communications to your End Users through the Service.
  • We will not sell or rent Customer Data to third parties.


5. AI-Generated Content

  • The Service uses AI models to generate engagement strategies and campaign content. Outputs are provided "as is" and may contain inaccuracies.
  • You are solely responsible for reviewing, approving, and complying with all applicable laws before sending AI-generated content to your End Users.
  • We do not guarantee that AI outputs will be suitable for any particular purpose.


6. Third-Party Integrations

The Service may integrate with third-party platforms (including PostHog, Stripe, Attio, Loops, Intercom, and Customer.io). Your use of those platforms is governed by their respective terms.

We are not responsible for the actions, availability, or content of third-party services.


7. Fees and Payment

  • Subscription fees are billed in advance on a monthly or annual basis as agreed at signup.
  • All fees are non-refundable except as required by law or as expressly stated in a separate order form.
  • We may update pricing with 30 days' notice. Continued use after the notice period constitutes acceptance.
  • Overdue amounts may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.


8. Intellectual Property

  • We retain all rights, title, and interest in the Service, including all software, algorithms, and underlying technology.
  • You retain all rights to your Customer Data and your brand assets.
  • Feedback you provide about the Service may be used by us without obligation to you.


9. Confidentiality

Each party agrees to keep the other's confidential information (including pricing, technical details, and Customer Data) strictly confidential and not to disclose it to third parties except as permitted under these Terms or required by law.


10. Privacy

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.


11. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.


12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SWISH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE FEES YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.


13. Indemnification

You agree to indemnify and hold harmless Swish and its officers, directors, employees, and agents from any claims, damages, and expenses (including reasonable legal fees) arising from:

  • Your use of the Service.
  • Your Customer Data.
  • Your violation of these Terms.
  • Your communications to your End Users.


14. Term and Termination

  • These Terms remain in effect for as long as you use the Service.
  • Either party may terminate by giving 30 days' written notice.
  • We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay fees, or if required by law.
  • Upon termination, your right to use the Service ceases. We will make Customer Data available for export for 30 days, after which it will be deleted.


15. Governing Law and Disputes

These Terms are governed by the laws of France, without regard to conflict-of-law principles. Any disputes will be resolved by binding arbitration in Paris, France, except that either party may seek injunctive relief in a court of competent jurisdiction.


16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance via email or in-app notice.

Continued use after the effective date constitutes acceptance.


17. Miscellaneous

  • Entire Agreement: These Terms, along with the Privacy Policy and any order forms, constitute the entire agreement between the parties.
  • Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
  • Waiver: Failure to enforce any provision is a waiver of future enforcement.
  • Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger or acquisition.


18. Contact

Swish

Email: legal@swish.is

Book a demo

Terms of Service

Terms of Service


Last updated: March 13, 2026


These Terms of Service ("Terms") govern your access to and use of the Swish platform and associated services (collectively, the "Service") provided by Swish ("Swish", "we", "us", or "our").

By accessing or using the Service, you ("Customer", "you") agree to be bound by these Terms. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.


1. The Service

Swish is an AI-powered B2B customer engagement platform that helps businesses create personalized, multi-channel engagement strategies. Features include user analytics, CRM integrations (Stripe, Attio, PostHog), AI-generated engagement tactics, and campaign management across channels such as email, Intercom, Customer.io, WhatsApp, LinkedIn, and Slack.


2. Accounts

  • You must provide accurate registration information and keep it up to date.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
  • You must notify us immediately of any unauthorized account access at security@swish.is.
  • You may not share account credentials or permit third parties to access the Service under your account.


3. Acceptable Use

You agree not to:

  • Use the Service to send unsolicited commercial communications (spam) or violate any anti-spam laws (including CAN-SPAM, GDPR, and CASL).
  • Process or transmit data you do not have the right to use.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service.
  • Use the Service to build a competing product.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use the Service for any unlawful purpose or in violation of applicable laws or regulations.


4. Customer Data

"Customer Data" means all data you submit to or generate through the Service, including End User data synced from PostHog, Stripe, and Attio.

  • You retain all rights to your Customer Data.
  • You grant us a limited license to process Customer Data solely to provide and improve the Service.
  • You are responsible for ensuring you have all necessary rights and consents to provide Customer Data to us and to send communications to your End Users through the Service.
  • We will not sell or rent Customer Data to third parties.


5. AI-Generated Content

  • The Service uses AI models to generate engagement strategies and campaign content. Outputs are provided "as is" and may contain inaccuracies.
  • You are solely responsible for reviewing, approving, and complying with all applicable laws before sending AI-generated content to your End Users.
  • We do not guarantee that AI outputs will be suitable for any particular purpose.


6. Third-Party Integrations

The Service may integrate with third-party platforms (including PostHog, Stripe, Attio, Loops, Intercom, and Customer.io). Your use of those platforms is governed by their respective terms.

We are not responsible for the actions, availability, or content of third-party services.


7. Fees and Payment

  • Subscription fees are billed in advance on a monthly or annual basis as agreed at signup.
  • All fees are non-refundable except as required by law or as expressly stated in a separate order form.
  • We may update pricing with 30 days' notice. Continued use after the notice period constitutes acceptance.
  • Overdue amounts may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.


8. Intellectual Property

  • We retain all rights, title, and interest in the Service, including all software, algorithms, and underlying technology.
  • You retain all rights to your Customer Data and your brand assets.
  • Feedback you provide about the Service may be used by us without obligation to you.


9. Confidentiality

Each party agrees to keep the other's confidential information (including pricing, technical details, and Customer Data) strictly confidential and not to disclose it to third parties except as permitted under these Terms or required by law.


10. Privacy

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.


11. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.


12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SWISH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE FEES YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.


13. Indemnification

You agree to indemnify and hold harmless Swish and its officers, directors, employees, and agents from any claims, damages, and expenses (including reasonable legal fees) arising from:

  • Your use of the Service.
  • Your Customer Data.
  • Your violation of these Terms.
  • Your communications to your End Users.


14. Term and Termination

  • These Terms remain in effect for as long as you use the Service.
  • Either party may terminate by giving 30 days' written notice.
  • We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay fees, or if required by law.
  • Upon termination, your right to use the Service ceases. We will make Customer Data available for export for 30 days, after which it will be deleted.


15. Governing Law and Disputes

These Terms are governed by the laws of France, without regard to conflict-of-law principles. Any disputes will be resolved by binding arbitration in Paris, France, except that either party may seek injunctive relief in a court of competent jurisdiction.


16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance via email or in-app notice.

Continued use after the effective date constitutes acceptance.


17. Miscellaneous

  • Entire Agreement: These Terms, along with the Privacy Policy and any order forms, constitute the entire agreement between the parties.
  • Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
  • Waiver: Failure to enforce any provision is a waiver of future enforcement.
  • Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger or acquisition.


18. Contact

Swish

Email: legal@swish.is